Delivery Times & Rates
Currently we are only able to accept online orders from locations within 20km radius from our Main Showroom in Colpetty. To check your location please click here. https://www.google.lk/maps
Please note we will process the order only when the funds are realized in the bank account. For each delivery you will receive an invoice that will be sent to your email address. We will call and make prior appointments before each delivery and the package will be handed over only to the recipient mentioned in the customer details form.
Products ordered will be delivered to you in a sealed package. Kindly check whether the seal is in tact, if it is broken please return the package to our delivery team.
Maximum limit of the order value per customer per day is Rs.300,000/-. If the order value is exceeded it will be delivered in multiple deliveries.
When estimating your delivery time, please allow time for address verification, security checks and order processing. Please note that delivery is always subject to receiving your full payment and will be done within 3 working days.
We require a handwritten or electronic signature by youto confirm the delivery of each product. We reserve the right to deliver products only to the person who is the intended recipient of the order as stated on the label of the parcel and to request ID check for verification purposes at the time of delivery.
You may enjoy complementary delivery on all orders
Customers and Gift Recipients are permitted to exchange a product purchased on the Platform only if the product to be exchanged satisfies the conditions of the return policy and within 7 days following the delivery.
Should the Customer decide to return a purchased item he/ she must visit the nearest Vogue Jewellers branch with the product in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original box and delivery package, including all accessories and documents. Vogue Jewellers will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.
Engraved or embossed products, as well as special order, personalized and made-to-order creations, cannot be returned.
All returns will be subject to strict Quality Control (QC) by Vogue Jewellers to ensure that the returned products satisfy the above requirements. If the products do not meet QC standards, Vogue Jewellers will not accept the return. If the returned product satisfies Quality Control (QC), Vogue Jewellers will proceed with the exchange. It can be exchanged for an equivalent or higher value item, in which case the initial price will be deducted and you will be required to pay only the difference. One to one replacement can be done until stocks last.Any refund will not be permitted.
Vogue Jewellers is extremely cautious in ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.
If nevertheless you receive a product that seems to be defective, you may return it to Vogue Jewellers in accordance with the return policy. Upon receipt, Vogue Jewellers may classify the returned product as a defective product. Please note that items that are damaged as a result of wear and tear are not considered to be defective.
If your product is declared as defective by Vogue Jewellers, the following solutions will be proposed to the Customer as applicable:
i) Vogue Jewellers may send you the same product in the exact same size, subject to availability,
ii) Vogue Jewellers may propose an exchange for another creation of equivalent or higher value, in which case the initial price will be deducted and you will be required to pay only the difference.